Refund policy

We want you and your dog to love Loopre. This policy applies to orders delivered in the United Kingdom and does not affect your statutory rights under UK consumer law.

14-day right to cancel

You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email us at support@loopre.store with your order number and a clear statement that you wish to cancel. You can also cancel before your order has been delivered.

After telling us, you have a further 14 days to send the item back. Please email us first and we will send you the return address and instructions. Items should be returned unused, in their original packaging where possible. For hygiene reasons, the Pooper Scooper can only be returned under this right if it has not been used.

Return costs

If you change your mind, you are responsible for the cost of sending the item back. We recommend using a tracked service, as we cannot refund items lost on the way back to us.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, contact us at support@loopre.store with your order number and a photo of the issue. Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days of delivery for a full refund, or ask for a replacement. In these cases you do not pay any return costs, and in many cases we will not ask you to send the item back at all.

Lost orders

If your order hasn't arrived within 35 days of your shipping confirmation email, contact us and we will send a replacement or issue a full refund.

Refunds

Refunds are made to your original payment method. For cancellations, we will refund you within 14 days of receiving the item back (or of you providing proof that you have sent it, whichever is earlier). We may reduce the refund if the item has been handled beyond what is necessary to check it. Refunds for faulty or lost items are issued within 14 days of approval.

Contact

Email: support@loopre.store